We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.
In this ebook, learn:
Five trends will have the biggest impact on customer experience
How to use machine learning to detect patterns and trends to deliver the next great customer experiences
How to future-proof your contact centre and adapt to changing customer needs