Gartner research report
Choose a partner you can trust. Genesys named a Leader by Gartner for the 12th year in a row
The 2026 Gartner® Magic Quadrant™ for Contact Centre as a Service (CCaaS) evaluates 10 vendors on key contact centre capabilities. Genesys was recognised by Gartner as a Leader for the 12th consecutive year — and positioned highest for Ability to Execute.
Consumer use of AI has raised what people expect from every interaction. Genesys helps organisations meet that shift, orchestrating experiences from intent to outcome with AI, journey management and workforce engagement working together. We believe 12 consecutive years of recognition as a Leader reflects a track record of sustained excellence — giving enterprises confidence in choosing a partner built to deliver today and evolve for what’s next.
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Source: Gartner, Magic Quadrant for Contact Centre as a Service, Drew Kraus, Jason Bridge, et al., 8 September 2025
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Genesys is a Leader from 2017-2026 and acquired Interactive Intelligence in 2017 who was a Leader in 2015 and 2016 Magic Quadrant report.
