Optimising the Citizen Experience – Survey report from Genesys & GovNews Now

Optimising the Citizen Experience Survey 2016 identified some thought-provoking and common themes. Download your copy for insight into:

  • Current service offerings and Citizen & Experience strategies
  • Challenges being experienced with citizen service delivery
  • How government is identifying the needs of service users
  • How heightened citizen expectations is driving change
  • The benefits of multichannel/omnichannel choice
Optimising the citizen experience rp 3d qe

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