Genesys Cloud CX
Choose the all-in-one cloud contact centre solution
Genesys Cloud CX™️ unifies customer and agent experiences across phone, email, chat, text and social channels.
Imagine a world where contact centres anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day.
The Genesys Cloud CX platform makes that vision a reality. Around the globe, thousands of businesses use this powerful, all-in-one contact centre solution to surprise and delight customers with effortless, empathetic experiences.
average response rates
boost in agent productivity
Get up and running quickly and host fluid, effortless conversations across all channels. The intuitive interface of Genesys Cloud CX is easy to use and configure as needed — no technical expertise required.
Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.
Compose your ideal solution from an array of native components, a vast partner ecosystem and open APIs. Our cloud-first strategy aims to solve tomorrow’s problems today to keep your business fueled for the future.
2022 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Compose a customer experience symphony by harmonising your ideal mix of Genesys Cloud CX components. Choose from a powerful set of voice, digital, AI, analytics and workforce management capabilities. And optimise your solution with a rich set of open APIs, pre-built integrations and our expansive AppFoundry® Marketplace.
Reporting and analytics
Integrations and apps
Trusted by more than 3,700 organisations in over 100 countries
99.999% uptime, the most reliable customer experience solution on the market
More than 300 new features deployed in 2022
20 million conversations hosted daily
Over 350 ecosystem apps and pre-built integrations, including Salesforce, Microsoft and Zoom
Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimises your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.
Genesys Cloud CX is transforming the contact centre industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall.
Choose the secure, trustworthy solution for your cloud-based contact centre. The Genesys Cloud CX solution meets and exceeds modern security standards with external penetration testing, attack defence automation, and TLS and AES-256 encryption. Key industry certifications for regulatory compliance mean you can trust that customer and business data remains private — no matter your industry or location.
Our flexible pricing options are designed to help you purchase only the capabilities you need. If you want to scale down your solution or upgrade at any time, we make it easy. With Genesys Cloud CX, you’re investing in a partner that’s proven and a product that’s visionary, enabling you to adapt, scale and create meaningful experiences with confidence.
Request a demo to see how Genesys Cloud CX enables fluid conversations across digital and voice channels in an easy, all-in-one interface.
Discover how your company can reap the benefits of a speedy deployment and simple administration, transforming your contact centre into an experience centre virtually overnight.
We’ll contact you directly to set up a date and time that works with your schedule.