The disintermediation of relationships in how customers and companies interact through the use of mobile technology, real-time data analysis and dynamic pricing is the beginning of a technologically-driven economic shift—an on-demand revolution that some predict will “Uberise” entire economies.
A number of industries have already been impacted: Uber and AirBnb which utilise location-based real-time data to intelligently match supply and demand. But to what extent are other industries, such as customer service, prone to a similar disruption?
How do major organisations across Australasia see service on-demand evolving and which areas of an organisation’s operations could benefit most from more efficiently matching supply and demand?
The research, conducted by the Economist Intelligence Unit, focused on four key areas:
Download the executive summary to find out how this impacts your industry.
For more information call 1300 043 637 or talk to a CX Expert.