Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software.

Currency

Genesys Cloud CX™ 1

Solve customer problems faster
  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

Genesys Cloud CX 2

More channels, more success
  • Includes Genesys Cloud CX 1
  • Unlimited email and chat
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

Genesys Cloud CX 3

Unlimited channel surfing
  • Includes Genesys Cloud CX 1 and 2
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Have a question? Explore the Genesys Cloud FAQ page

Genesys Choice

Enterprise-level annual £ commitment
Flexibly use Genesys Multicloud CX™
  • Reduce complexity with a single contract
  • Enterprise-level discount
  • Usage and consumption portal

Click here to learn more

Speech-enabled IVR

Voicebots

Chatbots

Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing

Inbound Voice Routing

Voicemail

Callback (IVR and web)

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance & engagement

Access to AppFoundry Marketplace

Platform APIs

Insights

Real-time and historical views

Historical reporting

Performance dashboards

Add unified communications
for business users for £10 per user

Explore our add-ons for
more flexible pricing.

View Genesys Cloud CX plan options to find what best fits your business needs

Named user

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price.

By the hour pricing

By-the-hour pricing

Pay for time used by logged in users

Best for contact centres with part-time agents or frequent usage spikes.

By the hour pricing

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

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