Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software.

Currency

Genesys Cloud CX 1

£52.5
Monthly
GBP
or
48p
Hourly

Solve customer
problems faster

  • Inbound and outbound voice
  • Secure IVR, callbacks, voice campaigns and more
  • IVR minutes, data storage, API requests

Genesys Cloud CX 2

£77
Monthly
GBP
or
70p
Hourly

For complete voice and digital interactions

  • Includes Genesys Cloud CX 1 +
  • Access to comprehensive digital channels
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

Genesys Cloud CX 3

£105
Monthly
GBP
or
£0.95
Hourly

Connect employee journeys with customer journeys to deliver exceptional experiences

  • Includes Genesys Cloud CX 1 and 2 +
  • Workforce engagement management
  • Voice transcription minutes
  • Maximum IVR minutes, data storage, API requests

Have a question? Explore the Genesys Cloud CX FAQ page

Genesys
DX™

One size doesn’t fit all

Agents. Bots. You have options.

  • Agent
  • Service
  • Advise
  • Help desk

Click here to learn more

Speech-enabled IVR

Voicebots

Chatbots

Unlimited chat and email routing

Co-browse and screen share

SMS

Messaging apps

Web messaging

Inbound voice routing

Voicemail

Callback (IVR and web)

Basic outbound campaigns

Advanced outbound campaigns

Inbound/outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance and engagement

Speech and text analytics

Access to AppFoundry® Marketplace

Platform APIs

Insights

Real-time and historical views

Historical reporting

Performance dashboards

Explore our Genesys Cloud CX add-ons for
more flexible pricing.

Check out Genesys Cloud CX plan options to select which best fits your business needs

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price

By-the-hour pricing

Pay for time used by logged in users

Best for contact centres with part-time agents or frequent usage spikes

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

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