Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Our flexible pricing is designed with you in mind — just like our award-winning call centre software.
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Solve customer
problems faster
For complete voice and digital interactions
Connect employee journeys with customer journeys to deliver exceptional experiences
Have a question? Explore the Genesys Cloud CX FAQ page
Flexibly use Genesys Multicloud CXâ„¢ and Genesys Cloud CXâ„¢
Click here to learn more
Agents. Bots. You have options.
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Speech-enabled IVR
Voicebots
Chatbots
Unlimited chat and email routing
Co-browse and screen share
SMS
Messaging apps
Web messaging
Inbound voice routing
Voicemail
Callback (IVR and web)
Basic outbound campaigns
Advanced outbound campaigns
Inbound/outbound blending
Unified communications
Interaction recording
Screen recording
Quality management and compliance
Workforce management
Employee performance and engagement
Speech and text analytics
Access to AppFoundry® Marketplace
Platform APIs
Real-time and historical views
Historical reporting
Performance dashboards
Pay for logged in user
Best for predictable agent staffing at the best available price
Pay for time used by logged in users
Best for contact centres with part-time agents or frequent usage spikes
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period
Just say the word — we’ll reach out to talk through the options and find the best fit for you.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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