Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software.


Genesys Cloud CX 1

Solve customer problems faster
  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

Genesys Cloud CX 2

More channels, more success
  • Includes Genesys Cloud CX 1 +
  • Unlimited email and chat
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

Genesys Cloud CX 3

Unlimited channel surfing
  • Includes Genesys Cloud CX 1 and 2 +
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Have a question? Explore the Genesys Cloud CX FAQ page

Genesys Choice

Enterprise-level annual commitment

Flexibly use Genesys Multicloud CX™ and Genesys Cloud CX™

  • Reduce complexity with a single contract
  • Enterprise-level discount
  • Usage and consumption portal

Click here to learn more

Genesys DX™

One size doesn’t fit all

Agents. Bots. You have options.

  • Agent
  • Service
  • Advise
  • Help desk

Click here to learn more

Speech-enabled IVR



Unlimited chat and email routing

Co-browse and screen share


Messaging apps

Web messaging

Inbound voice routing


Callback (IVR and web)

Basic outbound campaigns

Advanced outbound campaigns

Inbound/outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance and engagement

Speech and text analytics

Access to AppFoundry® Marketplace

Platform APIs


Real-time and historical views

Historical reporting

Performance dashboards

Explore our Genesys Cloud CX add-ons for
more flexible pricing.

View Genesys Cloud CX plan options to find what best fits your business needs

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price

By-the-hour pricing

Pay for time used by logged in users

Best for contact centres with part-time agents or frequent usage spikes

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

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