Pick the perfect plan for your business
Get the best of Genesys Cloud CXâ„¢ with simple, transparent pricing. No surprise fees, guaranteed.
Easily scale and pay for what you use. No maintenance fees or unplanned commitments.
Get the best of Genesys Cloud CXâ„¢ with simple, transparent pricing. No surprise fees, guaranteed.
Easily scale and pay for what you use. No maintenance fees or unplanned commitments.
Currency
Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.
Plan includes:
Digitally empower your customers and employees. Get the flexibility you need to deliver highly personalized and proactive digital experiences with robust channels and advanced digital capabilities. This includes a workspace fully optimized for digital employees, making it easier to manage multiple interactions in asynchronous conversation flows.
Plan includes:
Own the customer experience beyond the phone call. For organizations looking to offer both voice and digital engagement solutions, look no further! Get access to every channel for a seamless and connected customer journey.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. ​Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. ​Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energize and unleash your employee superpowers.
Plan includes:
Prices listed are per named user, billed annually. Usage-based pricing may apply.
Accelerate innovation and improve end-to-end journeys with turnkey personalisation, automation and prediction
AI Experience
Starting at
$40 Monthly USD
The AI Experience is available for voice and digital. It includes Predictive Engagement, Digital and Voice Bots, Knowledge and Predictive Routing.
Measure, monitor and optimise journeys at scale to improve customer experiences and business performance
Flip the switch. Add digital channels for users who need them.
Available for:
GC1
Unleash employee superpowers. Add Workforce Engagement Management for employees who need it.
Available for:
GC1GC2
Need specific AI use cases? Automate with voice and chatbots, acquire customers effectively or route customers to the best agent with AI add-ons.
Available for:
GC1GC2GC3
Extend Genesys native UC to your entire organisation for seamless collaboration and knowledge sharing.
Available for:
GC1GC2GC3
Take advantage of flexible options for voice connectivity. Bring your own cloud carrier or use Genesys Cloud Voice for reliable, resilient and scalable telephony.
Available for:
GC1GC2GC3
Explore pre-built integrations and apps — CRM, UC, BI, bots and more — to reach your goals faster.
Available for:
GC1GC2GC3
Pay for logged in user
Best for predictable agent staffing at the best available price.
Pay for time used by logged in users
Best for contact centres with part-time agents or frequent usage spikes.
Pay for simultaneous users
Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.