Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software

Prices listed are per named user, billed annually.


Genesys Cloud 1

Solve customer problems faster
  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

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Genesys Cloud 2

More channels, more success
  • Includes Genesys Cloud 1 +
  • Unlimited email and chat
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

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Genesys Cloud 3

Unlimited channel surfing
  • Includes Genesys Cloud 1 & 2 +
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

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Have a question? Explore our easy to use FAQ page


Speech-enabled IVR




Unlimited chat and email routing

Co-browse and screen share

SMS and messaging apps routing


Inbound voice routing


Callback (IVR and web)


Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending


Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance & engagement


Access to AppFoundry Marketplace

Platform APIs


Real-time and historical views

Historical reporting

Performance dashboards

Check out Genesys Cloud plan options to select which best fits your business needs

Named user

Named user

Pay for logged-in user

Best for predictable agent staffing at the best available price.

By the hour pricing

By the hour pricing

Pay for time used by logged-in users

Best for contact centres with part-time agents or frequent usage spikes.

By the hour pricing

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

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