UK Contact Centre Vertical Markets: Finance (2nd edition)

Up until recently, financial services organisations had run the most contact centres of any business sector in the UK, and employed the most agents. This vertical market consists banks, credit card companies, building societies, collection agencies and credit reference agencies.

There is a need for personalised communication within this sector, which will often include crossselling and upselling on inbound services calls (which are witnessing longer call lengths as a result), with finance organisations seeing significant revenue accruing from this.

The UK Contact Centre Verticals: Financial Services report looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK financial services sector. Leveraging data from multiple large-scale surveys of hundreds of contact centres, this study gives an in-depth look into this vertical’s contact centre trends and operations.

Download the ContactBabel research report and learn:

  • Trends in size, structure and growth of contact centres within this industry
  • Financial service contact centre metrics benchmarked against the larger contact centre industry
  • Technology adoption trends within call centres in the financial sector

Download the report

Vertical finance thumbnails qe 3d

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