How to successfully use bots that talk, listen, learn and understand

google ai logo

Conversational AI helps you deliver 24/7 customer support, while increasing contact centre operational efficiency. Get started with chatbots and voicebots to answer basic questions. Program bots to seamlessly hand off complex questions to human agents, as needed. And use AI-powered agent assist features to give agents real-time information, workflows and turn-by-turn guidance — transforming every agent into an expert.

Download the success kit and get access to five videos, an on-demand webinar on contact centre AI security, and an eBook on the AI-powered contact centre. You’ll learn:

  • How the technology works
  • How customer data stays secure
  • Industry-specific use cases for retail, telecommunications, insurance, banking and financial services