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CONTACT CENTRE AI SUCCESS KIT

How to successfully use bots that talk, listen, learn and understand

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Conversational AI helps you deliver 24/7 customer support, while increasing contact centre operational efficiency. Get started with chatbots and voicebots to answer basic questions. Program bots to seamlessly hand off complex questions to human agents, as needed. And use AI-powered agent assist features to give agents real-time information, workflows and turn-by-turn guidance — transforming every agent into an expert.

Download the success kit and get access to five videos, an on-demand webinar on contact centre AI security, and an eBook on the AI-powered contact centre. You’ll learn:

  • How the technology works
  • How customer data stays secure
  • Industry-specific use cases for retail, telecommunications, insurance, banking and financial services
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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