For most businesses, a traditional interactive voice response (IVR) is a one-size-fits-all approach that usually falls short of customer expectations. It’s cumbersome to manage, with long and expensive cycles for simple updates. It’s also known for its negative impact on customer satisfaction scores and ultimately, loyalty. How much is it costing your business?
With omnichannel self-service, the Genesys Customer Experience Platform can give your customers an experience that’s tailored to their needs at any point in their journey, instantly change call flows and prompts, and use personalised personas to act on the insights into each customer’s journey
Download the executive brief and learn how to make self-service IVR the foundation of your omnichannel strategy.