Are You Ready to Make IoT Part of Your Customer Experience Strategy?
In an era of immediacy, companies need to leverage customer insights from all touch points to drive their business strategy. Before introducing the Internet of Things (IoT) into the customer experience process, companies should carefully evaluate their readiness.
The Frost & Sullivan IoT-enabled CX index measures the maturity of organisations in their journey to improve customer experience using the Internet of Things.
Explore this infographic to understand where your organisation sits in comparison with others in Australia and New Zealand as well as throughout Asia Pacific.