Historically, upgrading your contact centre solution was a costly endeavour. The Genesys® PureCloud™ solution breaks the mould with a three-year 571% ROI and payback in less than three months.
In this commissioned total economic impact study (TEI), Forrester Consulting examines the PureCloud platform—costs to deploy, benefits, risks associated and return on investment. Forrester interviewed customers across North America, Europe and Asia Pacific with years of experience using the PureCloud platform—to give you a comprehensive framework for evaluating this cloud-based omnichannel contact centre solution.
Quantified financial benefits for users
Costs associated with the system
The total economic impact of the PureCloud platform