Personalise the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Gain the immediate benefits of AI and customer self-service
Transform your contact centre to maximise efficiency while delivering experiences your customers will love. Artificial intelligence (AI) and automation tools are making agents’ jobs easier, boosting revenue and growing customer loyalty. Discover how predictive engagement can optimise omnichannel journeys by anticipating what customers want. And gain the immediate benefits of bots and other automation tools that help customers find solutions on their own.
2022 Gartner® Magic Quadrant™ for Contact Centre as a Service
Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.
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