Artificial intelligence and automation
Gain the immediate benefits of AI and customer self-service
Transform your contact centre to maximise efficiency while delivering experiences your customers will love. Artificial intelligence (AI) and automation tools are making agents’ jobs easier, boosting revenue and growing customer loyalty. Discover how predictive engagement can optimise omnichannel journeys by anticipating what customers want. And gain the immediate benefits of bots and other automation tools that help customers find solutions on their own.
of organisations believe AI will positively affect customer operations
of queries will be handled by chatbots by 2022
Juniper Research, 2020
of consumers prefer using a voice assistant to automate their routine shopping tasks