Artificial intelligence and automation

Gain the immediate benefits of AI and customer self-service

Personalise customer experiences at scale

Transform your contact centre to maximise efficiency while delivering experiences your customers will love. Artificial intelligence (AI) and automation tools are making agents’ jobs easier, boosting revenue and growing customer loyalty. Discover how predictive engagement can optimise omnichannel journeys by anticipating what customers want. And gain the immediate benefits of bots and other automation tools that help customers find solutions on their own.


of organisations believe AI will positively affect customer operations

NTT, 2020


of queries will be handled by chatbots by 2022

Juniper Research, 2020


of consumers prefer using a voice assistant to automate their routine shopping tasks

Capgemini, 2018

Optimise experiences for customers and employees

Choose the right solution for your intelligent automation goals

Our customers succeed with Genesys AI and automation

2022 Gartner® Magic Quadrant™ for Contact Centre as a Service

A CCaaS solution has
long-term implications.
Choose a consistent leader.

Genesys named an eight-time Leader in Magic Quadrant for CCaaS – And ranked #1 in 3 out of 5 Critical Capabilities Use Cases

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Explore the potential of AI and personalised self-service

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