Artificial intelligence and automation
Gain the immediate benefits of AI and customer self-service
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Solutions
Genesys named a Leader in the 2021 Magic Quadrant for Contact Centre as a Service
By Industry
Retail
Personalise the shopping experience with a connected journey.
Banking
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
By Org Type
Enterprise
Manage complex experiences with enterprise contact centre software.
SMB
Deliver big customer experiences with small business solutions.
Mid-sized
Drive custom experiences at scale with agile, flexible solutions.
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Why Genesys
Explore how the unsung stars of customer service are improving customers' lives.
The Genesys edge
Customer success
Choose a dedicated partner that works with you before, during and after your deployment.
CX Heroes
Join us in celebrating heroes in headsets — the agents who go above and beyond.
Beyond
A community of continuous learning and innovation for customer experience professionals.
Who we are
Our vision
Create experiences rooted in empathy — to build trust and earn loyalty.
Our customers
See how Genesys call centre and customer experience solutions help businesses succeed.
Our partners
Find the right Genesys partner or join our partner network. We’ll help you reach your goals, together.
Our story
Learn about Genesys and discover why we’re trusted by ~7,000 companies worldwide.
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Resources
The event for creating happy customers.
Xperience isn't your typical user event. It's not about creating better users - it's about creating happy customers.
We Can Help
Improve customer experience
Learn how to serve customers where they are and guide them on more productive journeys.
Improve employee experience
Explore ways to engage and empower your team — because helping people is a great job.
Level up your technology
Maximise your customer experience technology to reach your goals and delight customers.
Sell more
Win and keep customers with a blended approach to sales, marketing and support.
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Events
Save the date for these upcoming Genesys events — virtual and in-person.
Blog and podcasts
Gain insights from customers, employees, industry thought leaders and more.
Webinars
Watch and listen your way to better customer experience and more connected moments.
Genesys guided tour
Explore the features and functionality of Genesys Cloud in this self-guided tour.
More resources
Live Assistance
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