The next wave of intelligent business communications
How a communications solution is built on the back-end tells a lot about how it will perform on the front-end. Pieced-together unified communications (UC) systems are full of complexity and steal energy from your enterprise. A more intelligent approach is a single, all-in-one platform that creates more power.
The features in a UC solution might link media channels and users more tightly, but most UC frameworks lack any actual unification. They’re mostly stitched-together products from different vendors with a UC banner wrapped around them. Genesys created our IP telephony software on a single integrated platform—making it an all-in-one solution for all types of communications and business functions. Genesys Connect for Unified Communications is powerful enough to unify your entire enterprise. More importantly, with a complete N+1 architecture for all media operations, Genesys Connect for Unified Communications is much more scalable than those pieced-together UC systems.
With one platform, enterprises smartly connect departments, workgroups, contact centres, branch offices, and remote and mobile workers. The platform extends call control and messaging to the desktops of multiple users—from 100 to 15,000—and ACD capabilities for up to 5,000 contact centre users. It also scales up or down, as needed.
In addition, companies can use advanced capabilities, such as outbound predictive dialling and business process automation with applications and licensing—without having to tack on more systems.