The Forrester Wave

Genesys named a leader in The Forrester Wave: Cloud Contact Centres, Q3 2018

The PureCloud platform gets highest scores possible in 17 criteria, including product architecture, CRM integration, corporate strategy and third-party ecosystem

“Shortlist PureCloud for midsize contact centre deployments within and outside of North America that need to tap Genesys’ global resources and support.” – Forrester Wave Report.

The first-ever Forrester Wave for cloud contact centres evaluates 11 vendors based on 32 criteria relating to current offerings, strategy and market presence. It provides a thorough overview of the marketplace and a strong starting point for businesses planning a move to the cloud.

In this report, Genesys is named as a Leader and the Genesys® PureCloud® platform received the highest scores possible in 17 criteria including product architecture, CRM integration, corporate strategy and third-party ecosystem.

Get this Forrester Wave to learn:

  • Why customer service leaders should look for vendors that offer artificial intelligence, native workforce optimisation and full omnichannel
  • How 11 vendors are positioned as leaders, strong performers, contenders or challengers
  • Why Genesys is named a leader in the cloud contact centre software market evaluation

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