How to set up a contact centre from scratch – in less than 3 days 

Cloud and Automation is key for organisations looking to offer the best customer service possible. Cloud offers fast and simple implementation, and AI allows for a more efficient way of engaging with customers, whether you need to support your agent’s or interacting with customers digitally to increase conversion rates.

The Finnish City of Helsinki set up a contact centre in less than 3 days reaching out to over 80,000 elderly to help with everyday life during Covid-19. After just four weeks they had made over 40,000 contacts, and all of this was possible thanks to the Genesys Cloud platform.

Download the article to learn about:

• How organisations can differentiate their business by offering smarter customer service solutions.
• Set up scalable customer service in no time.
• Implementing Workforce optimisation tools that improve CX and increase revenue.
• Cut cost and reduce call wait times by utilising AI technology.