Contact centre software
Simplify your customer experiences across channels
Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help.
of customers now expect immediate engagement when they contact a company
of service leaders list upgrading legacy contact centre technology as a top 2021 priority
2020 Achieving Customer Amazement Survey Report
of consumers say a company is only as good as its service
Genesys + Savanta, 2021
Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place.
Genesys makes it possible to deliver unique, personalised experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.
We had to go where the customers are going, which is beyond the phone channel. By using Genesys to expand the number of ways to contact Company Nurse — phone, text, chat and beyond — we could improve the likelihood that an injured employee would contact us and increase our ability to capture workplace injuries.
— Henry Svendblad, CTO, Company Nurse
Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud contact centre software enables great customer service. Simplify your contact centre operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.
We’ll contact you directly to set up a date and time that works with your schedule.
A cloud contact centre is the central point, hosted on an Internet server, from which all inbound and outbound customer communications are handled…
A multichannel cloud contact centre is a customer experience solution that integrates multiple touchpoints…
Workforce management (WFM) is the process of strategically optimising the productivity of employees to ensure that all resources are in the right place at the right time…
Pick the perfect plan for your business — our flexible pricing is designed with you in mind…