Contact centre software

Simplify your customer experiences across channels

N call center software

Give your customers the support they deserve

Customers expect seamless cross-channel support — and yesterday’s phone system isn’t up to the task. Respond in real time via your website, social media channels and live chat. Create customer and agent experiences that effortlessly blend automated and human resources. Know your customer and have the relevant context to engage when it matters with the right help.

83%

of customers now expect immediate engagement when they contact a company

Salesforce, 2020

62%

of service leaders list upgrading legacy contact centre technology as a top 2021 priority

2020 Achieving Customer Amazement Survey Report

70%

of consumers say a company is only as good as its service

Genesys + Savanta, 2021

Call centre software that powers personalised experiences

Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place. 

Genesys makes it possible to deliver unique, personalised experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. With our comprehensive capabilities and advanced features, you can always put customers first.

Create a contact centre that goes beyond just calls

Meet your customers on the channels they love most

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Experience Success. Together.

Genesys Recognised by Gartner® as a Leader in the August
2021 Magic Quadrant™️ for Contact Centre as a Service

Empower your business to meet customer expectations

Create exceptional experiences with Genesys contact centre software

Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud contact centre software enables great customer service. Simplify your contact centre operations and the demands on IT. Give your service teams more time to focus on what matters most — your customers.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

Frequently asked call centre questions

What is a cloud contact centre?

A cloud contact centre is the central point, hosted on an Internet server, from which all inbound and outbound customer communications are handled…

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What is a multichannel cloud contact centre?

A multichannel cloud contact centre is a customer experience solution that integrates multiple touchpoints…

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What is workforce management?

Workforce management (WFM) is the process of strategically optimising the productivity of employees to ensure that all resources are in the right place at the right time…

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What about pricing?

Pick the perfect plan for your business — our flexible pricing is designed with you in mind…

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