Create a contact centre that’s on point, not just on call
Traditional call centres only had to provide customer support by phone. Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app.
A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.
For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.