Genesys partners create world-class customer experiences

From channel and technology partners to strategic alliances and independent consultants, you can deliver memorable journeys and offer support worldwide.

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Achieving new heights together

The Genesys Ascend Partner Programme provides a framework for our entire ecosystem of channel, strategic alliance and technology partners. Together, we achieve new heights, creating lasting customer experiences.



Program tiers reward your achievements and capacity to win — with industry-leading technology on your side.



We’re continually improving the partner experience to bring you a program that’s consistent, predictable and navigable.

Omnichannel contact center engagement


Genesys partners are an extension of our sales team, driving accelerated results and achieving new heights together.

We're pioneering Experience as a Service

There are countless ways for brands to interact with customers. We’re determined to make every experience memorable, whether it involves an agent or a bot. Every year, Genesys technology delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. We pioneered the Experience as a ServiceSM vision, which enables organisations of any size to provide true personalisation at scale, deliver empathy in each interaction, and foster customer trust and loyalty. And this is all possible through the power of the Genesys Cloud CXTM platform, the world’s leading public cloud contact centre solution.

Genesys is consistently named a leader in analyst reports like the Forrester Wave and Gartner Magic Quadrant. And we work with some of the biggest names in technology, which means you can as well.

The Genesys Ascend Partner Program

Genesys works with channel partners, technology partners and independent consultants while seeking strategic alliances that benefit our entire ecosystem.


Channel partners

Market and sell Genesys technologies through a co-branded relationship:

  • Solution providers who resell Genesys solutions
  • Referral sales partners who refer opportunities directly to Genesys or become a distributor or master agent
  • Services partners who implement Genesys solutions

Learn more

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Technology partners

Extending the Genesys platform to:

  • Solve customers’ unique needs
  • Enhance customer experiences
  • Reach new audiences through Genesys AppFoundry®, our premium app marketplace

Learn more

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Strategic alliances

Leading global companies that deliver:

  • Significant expertise
  • Market presence in strategic areas of focus
  • Elevated omnichannel transformation

Learn more


Independent consultants

Independent consultants autonomously seek out Genesys solutions for their clients. Through our Genesys programme liaison, we provide them with one-on-one assistance and resources to make better decisions for their clients’ strategies.

Learn more

Find a partner

The Genesys partner ecosystem is home to thousands of companies across all partner types. Explore their solutions or get resources of your own through our partner map, marketplace and resource portal.

Partner map

Explore the partner map of our global ecosystem.


Browse curated apps and integrations in AppFoundry.

Portal Login

Current partners can log into the portal.

Explore Genesys resources

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Gartner Magic Quadrant for 2020 Contact Centre as a Service, Worldwide

Gartner recognizes Genesys as a leader in Contact Centre as a Service solutions

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Practical guide to creating a contact centre RFP

Selecting a new contact centre vendor is a big decision. This guide simplifies the evaluation process.

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Omdia names Genesys a leader in the cloud contact centre market

Omdia gives Genesys high marks in their in-depth analysis of cloud contact centre platforms

We’ll achieve our greatest dreams together

Human connections in crisis

Genesys explores how the COVID-19 pandemic has created a connection deficit in our society — and the role customer service can play.

Become a Genesys partner

Your expertise is invaluable to the Genesys partner network and our entire Genesys ecosystem. Join the Genesys partner programme to gain tools, training and support for building your business, increasing profitability, growing revenue, and increasing your sales momentum and prominence.

Take the first step toward unlocking your brand’s potential by becoming a Genesys partner today.

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