We're pioneering Experience as a Service
There are countless ways for brands to interact with customers. We’re determined to make every experience memorable, whether it involves an agent or a bot. Every year, Genesys technology delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. We pioneered the Experience as a ServiceSM vision, which enables organisations of any size to provide true personalisation at scale, deliver empathy in each interaction, and foster customer trust and loyalty. And this is all possible through the power of the Genesys Cloud CXTM platform, the world’s leading public cloud contact centre solution.
Genesys is consistently named a leader in analyst reports like the Forrester Wave and Gartner Magic Quadrant. And we work with some of the biggest names in technology, which means you can as well.