Technology Roadmap for Omnichannel Customer Engagement
The once easy-to-manage call centre has become an unwieldy patchwork of siloed digital and voice channels comprising of multi-vendor solutions, resulting in technical complexities and fragmented customer experiences.
This executive brief provides guidance on:
Adopting a system of engagement approach for omnichannel customer service
Building a foundation for your self-service and assisted-service channels with a customer experience platform