Employee engagement: The antidote to business volatility

Market volatility isn’t easy to predict, yet its outcomes are profound. Many businesses are feeling the effects with call centre agent attrition, in particular.  

As self-service offloads simpler customer requests, agents increasingly focus on the more complex and challenging tasks. And in a tight labor market, those skills are harder to hire for. Keep the employees you have and keep them happy. 

Review our recommendations for a successful workforce engagement strategy and learn how other businesses are winning at it.

Use our recommendations to help you:

  • Retain more call centre agents
  • Build trust and productivity with transparency
  • Develop skills that shape careers
  • Support workforce planners with modern tools