How are organisations improving empathy in customer service?

A survey of 200+ CX and customer service professionals

MyCustomer and Genesys have conducted a further study examining consumer attitudes to empathy in customer service interactions. The findings were clear nearly three-quarters of the respondents told us that they believed it was vital that compassion and empathy were displayed by customer service staff when dealing with their queries, no matter the channel.

Download this report and discover:

  • How to measure empathy
  • How to improve customer service empathy
  • How to better support your service agents
  • How to build empathy into your digital channels

And much more.

Download the report

Empathy in customer service 3d books

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