According to Gartner*, “Contact centre operations of the future will foster greater collaboration between employees with digital workspaces, as well as benefiting from software as a service (SaaS)-based consumption and innovation provided by born-in-the-cloud technology.”
In this report, Gartner analysts explore four future scenarios for contact centres and dive into:
*Gartner, The Future of the Contact Center, 25 April 2019, Simon Harrison, Steve Blood
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