Elevating the Digital Customer Experience in the Insurance Sector

An insurance company's guide to providing truly customer-centric experiences

I would like someone to reach out to me

Long before the pandemic hit, digital ways of doing business were already setting new precedents and standards. Then 2020 forced both insurers and customers to embrace digital. Between December 2019 and August 2020, the average share of digital customer interactions in the APAC region jumped from 32% to 53%, forcing many insurers to enhance their digital offering.

In this ebook, we explore how insurance providers are using AI, automation and other digital innovations to scale their digital offerings and create seamless, secure and efficient customer experiences. We also examine how insurance providers can both increase customer engagement and improve the cost efficiency of their technology investments.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.