Digital customer engagement

Be in touch anywhere, anytime with an all-in-one suite of digital channels

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Design your solution

Request a demo

Request a quote

Design your solution

Let customers connect at the speed of a text

Don’t make your customers wait on hold to reach you. Give them the easy, frictionless communication channels they prefer. An all-in-one suite of digital capabilities — enhanced with bots and predictive artificial intelligence (AI) — lets your employees and customers engage in seamless conversations across chat, email, text and social media channels. Anywhere, anytime.

40%

of internet users worldwide prefer interacting with chatbots

Business Insider Intelligence, 2021

$142B

estimated global consumer retail spend via chatbots by 2024

Business Insider Intelligence, 2021

80%

of CX organisations will use a single solution for messaging by 2025

Gartner, 2020

Strike up conversations across digital channels

Email

Give email the attention it deserves with management tools incorporated into your contact centre desktop.

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Web messaging

Chat with your prospects and customers in real time to solve issues quickly — no phone call needed.

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SMS messaging

Use familiar mobile channels to touch base with your customers without disrupting their day.

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Social media

Build positive customer experiences by meeting customers on the popular platforms they already use.

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Co-browse and screen share

See the problems your customers call about in real time. Show them how to resolve their issues.

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Predictive engagement

Know who’s visiting your website and why. Then automatically direct them to the next best step.

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Chatbots

Program a bot to answer common customer questions. Seamlessly switch to live agents to tackle more difficult chat queries.

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AI

Power your contact centre with Genesys AI to deliver intelligently crafted and personalised experiences at scale.

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Choose the digital-ready solution that works for you

Genesys Cloud CX

With Genesys Cloud CX™, the all-in-one cloud contact centre solution, you can easily mix and match digital capabilities — and meet customers on the channels they love most.

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Genesys Multicloud CX

If you need to integrate more complexity, consider the Genesys Multicloud CX™ solution. You’ll get customisable digital capabilities to engage customers where they are.

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Genesys DX

Bring human intuition to every digital interaction with Genesys DX™️, the future of always-on digital customer engagement. This AI-powered platform makes it quick and easy to design and deliver self-service experiences that wow your customers.

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Our customers succeed with digital customer engagement

Now, with WhatsApp, clients send pictures and our advisors can quickly see the problem. And they can juggle inquiries in other channels — all from their Genesys Cloud CX application.

— Patricia Zoller, Marketing Manager, Dental Axess

Read the story

Genesys Predictive Engagement is enabling us to capture significantly more window shoppers on our website. Conversion rates rose by 49% at the six-week stage.

— Getinet Tadesse, CIO, Ethiopian Airlines

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Blueprint for success

Design the perfect cloud contact centre solution with our CX blueprint tool.

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Explore the full potential of digital CX

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Connect anytime. Build trust. Move fast.

From a single platform, your agents can engage customers — and each other — anytime, anywhere, on any digital channel. Discover how your business will benefit from our comprehensive approach to digital customer service.

We’ll contact you directly to set up a date and time that works with your schedule.

About Genesys

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

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Digital customer engagement

Let customers connect at the speed of a text