Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software

Speech-enabled IVR



Unlimited chat and email routing

Co-browse and screen share


Messaging apps

Web messaging

Inbound Voice Routing


Callback (IVR and web)

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance and engagement

Speech and text analytics

Access to AppFoundry™ Marketplace

Platform APIs


Real-time and historical views

Historical reporting

Performance dashboards

Explore our add-ons for
more flexible pricing.

Check out Genesys Cloud CX plan options to select the best fit for your business needs

Pay for logged-in user

Best for predictable agent staffing at the best available price.

Pay for time used by logged-in users

Best for contact centres with part-time agents or frequent usage spikes.

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

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