Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software

Currency

Genesys Cloud 1

Solve customer problems faster

Inbound & outbound voice
IVR minutes, data storage, API requests

Talk to sales

Genesys Cloud 2

More channels, more success

Includes Genesys Cloud 1 +
Unlimited email & chat
AI-powered customer engagement
Extra IVR minutes, data storage, API requests

Talk to sales

Genesys Cloud 3

Unlimited channel surfing

Includes Genesys Cloud 1 & 2 +
SMS & messaging app routing
Workforce engagement management
Maximum IVR minutes, data storage, API requests

Talk to sales

Prices listed are per named user, billed annually.

Have a question? Explore our easy to use FAQ page

Plan Comparison

Genesys Cloud 1
Talk to sales →

Genesys Cloud 2
Talk to sales →

Genesys Cloud 3
Talk to sales →

Self Service

Speech-enabled IVR

Voicebots

Chatbots

Digital

Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing

Inbound

Inbound Voice Routing

Voicemail

Callback (IVR & web)

Outbound

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Workforce

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Integrations

Access to AppFoundry marketplace

Platform APIs

Insights

Real-time and historical views

Historical reporting

Performance dashboards

Check out Genesys Cloud plan options to select which best fits your business needs

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price.

By the hour pricing

Pay for time used by logged in users

Best for contact centres with part-time agents or frequent usage spikes

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word—we’ll reach out to talk through the options and find the best fit for you.

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.