Pick the perfect plan for your business
Our flexible pricing is designed with you in mind — just like our award-winning call centre software
Genesys Cloud 1
Solve customer problems faster- Inbound & outbound voice
- IVR minutes, data storage, API requests
Genesys Cloud 2
More channels, more success- Includes Genesys Cloud 1 +
- Unlimited email & chat
- AI-powered customer engagement
- Extra IVR minutes, data storage, API requests
Genesys Cloud 3
Unlimited channel surfing- Includes Genesys Cloud 1 & 2 +
- SMS & messaging app routing
- Workforce engagement management
- Maximum IVR minutes, data storage, API requests
Plan Comparison
Self Service
Speech-enabled IVR
Voicebots
Chatbots
Digital
Unlimited chat and email routing
Co-browse and screenshare
SMS and messaging apps routing
Inbound
Inbound Voice Routing
Voicemail
Callback (IVR & web)
Outbound
Basic outbound campaigns
Advanced outbound campaigns
Inbound / outbound blending
Workforce
Unified communications
Interaction recording
Screen recording
Quality management and compliance
Workforce management
Integrations
Access to AppFoundry marketplace
Platform APIs
Insights
Real-time and historical views
Historical reporting
Performance dashboards
Check out Genesys Cloud plan options to select which best fits your business needs
Named user
Pay for logged in user
Best for predictable agent staffing at the best available price.
By the hour pricing
Pay for time used by logged in users
Best for predictable agent staffing at the best available price.
Concurrent pricing
Pay for simultaneous users
Best for predictable agent staffing at the best available price.
We’re here to help.
Just say the word—we’ll reach out to talk through the options and find the best fit for you.