Pick the perfect plan for your business

Get the best of Genesys Cloud CX™ with simple, transparent pricing. No surprise fees, guaranteed.

Currency

Want to compare plans? See our feature matrix plan comparison

$75
Monthly
USD
Genesys Cloud CX 1
Voice

Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.

Plan includes:

  • Easily configure the best voice experience with inbound, outbound or blended voice capabilities, including comprehensive routing options, reporting and more!
  • Let customers self-serve with callback options and an easy-to-update, secure IVR for a more personalised experience on-demand.
  • Intuitive employee workspace with context to personalise and expedite resolution.
  • Powerful orchestration builder. Configure voice call flows with a single drag-and-drop tool.
  • Record each interaction with high quality to ensure regulatory compliance.
  • Access an open-API composable architecture for easy extensibility and integration to any system, including CRM, UC and more.
  • Say goodbye to unexpected charges with a comprehensive fair-use policy for IVR minutes, data storage, API requests and more.
  • Weekly innovation releases so you have the latest and greatest at your fingertips.
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$90
Monthly
USD
Genesys Cloud CX 2
Digital

Digitally empower your customers and employees. Get the flexibility you need to deliver highly personalised and proactive digital experiences with robust channels and advanced digital capabilities. This includes a workspace fully optimised for digital employees, making it easier to manage multiple interactions in asynchronous conversation flows.

Plan includes:

  • Capabilities for any engagement on any digital channel — email, web messaging, SMS, messaging apps and more!
  • A workspace optimised for digital employees designed for ease of use when managing multiple customer interactions concurrently. Includes customisable panels and dynamic display of conversation context.
  • Search the knowledge centre for information at your employees’ fingertips to expedite resolution, upskilling and onboarding.
  • Single customer view powered by identity resolution for a personalised customer experience.
  • Rich media capabilities to present and share relevant information to make the experience meaningful.
  • Evaluate interactions with a robust and intuitive Quality Management solution.
  • Access an open-API composable architecture for easy extensibility and integration to any system, including CRM, UC and more.
  • Say goodbye to unexpected charges with a comprehensive fair-use policy for data storage, API requests and more.
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$110
Monthly
USD
Genesys Cloud CX 2
Digital + Voice

Own the customer experience beyond the phone call. For organisations looking to offer both voice and digital engagement solutions, look no further! Get access to every channel for a seamless and connected customer journey.

Plan includes:

  • Includes Genesys Cloud CX 1 and Genesys Cloud CX 2 Digital, plus:
  • Configure connected journeys across interactions on any channel, so customers are never stranded.
  • Use the same tool to manage, monitor and design voice and digital engagements with robust interaction analytics and KPI reports for a full view of the customer experience.
  • Extra fair-use policy for IVR minutes, data storage, API requests and more
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$130
Monthly
USD
Genesys Cloud CX 3
Digital + WEM

Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. ​Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energise and unleash your employee superpowers.

Plan includes:

  • Includes Genesys Cloud CX 2 Digital, plus:
  • Employee activity dashboard with scorecards, leaderboards and KPI trackers
  • Produce accurate forecasts consistent with employee needs in a matter of minutes for today’s work-from-anywhere employees using AI-powered scheduling and forecasting.
  • Identify trends and sentiments from digital interactions, track and tag important topics, and find common themes with AI-powered speech and text analytics.
  • Enable shift trades on the go with an intuitive mobile application.
  • Gamification to align business KPIs and employee performance with fun and engaging activities
  • Manage and improve performance with built-in coaching and learning modules for quick employee upskilling and onboarding.
  • Improve customer satisfaction and understanding with voice of the customer capabilities.
  • Maximum fair-use policy for data storage, API requests and more
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$150
Monthly
USD
Genesys Cloud CX 3
Digital + WEM + Voice

Connect the employee journey with the customer journey to deliver exceptional experiences for everyone. ​Elevate your employee experience with a full suite of workforce engagement capabilities that empower, energise and unleash your employee superpowers.

Plan includes:

  • Includes Genesys Cloud CX 1 and Genesys Cloud CX 2, plus:
  • Employee activity dashboard with scorecards, leaderboards and KPI trackers
  • Produce accurate forecasts consistent with employee needs in a matter of minutes for today’s work-from-anywhere employees using AI-powered scheduling and forecasting.
  • Identify trends and sentiments for any interaction, track and tag important topics, and find common themes with AI-powered speech and text analytics.
  • Enable shift trades on the go with an intuitive mobile application.
  • Gamification to align business KPIs and employee performance with fun and engaging activities
  • Manage and improve performance with built-in coaching and learning modules for quick employee upskilling and onboarding.
  • Improve customer satisfaction and understanding with voice of the customer capabilities.
  • Maximum fair-use policy for IVR minutes, data storage, API requests, voice transcription and more
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Prices listed are per named user, billed annually. Usage-based pricing may apply.

Enhance with the AI Experience

Accelerate innovation and improve end-to-end journeys with turnkey personalisation, automation and prediction

AI Experience

Starting at
$40 Monthly USD
The AI Experience is available for voice and digital. It includes Predictive Engagement, Digital and Voice Bots, Knowledge, Agent Assist and Predictive Routing.

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  • Create AI-enabled knowledge bases that surface answers automatically and work across customer self-service and employee-assist channels for a global audience.
  • Automate conversations with bots that have a human touch — and can be built using an intuitive drag-and-drop UI.
  • Implement AI solutions easily and provide business users with access to user-friendly features.
  • Turnkey AI models extract value from AI-ready data in Genesys Cloud CX to predict the next-best-action, automate routing and guide journeys for service and sales KPIs.
  • Capture and stitch together interaction history across channels to provide context for bots and employees.
  • Empower agents with real-time contextual knowledge and task automation.

Optimise with journey management

Measure, monitor and optimise journeys at scale to improve customer experiences and business performance

Pointillist® by Genesys

End-to-end customer journey management software

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  • Aggregate customer data from any source to create a single customer view across time and channels.
  • Analyse any journey, any timeframe and any customer to determine which CX enhancements will deliver the greatest impact to your customers — and your business.
  • Activate personalised experiences informed by current intent and prior behaviour.
  • Align your organisation around customer experience to improve journey performance and accelerate cross-functional alignment.

Engage employees with Genesys Cloud EX​

Increase efficiency and effectiveness of workers in the contact center and beyond​​

Genesys Cloud EX

Starting at
$90 Monthly USD
Combine Genesys workforce engagement with your existing customer experience platform. The Genesys Cloud EX™️​ solution empowers you to manage your resources, quality and performance.

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Resource management

  • Operate with agility and flexibility based on artificial intelligence (AI) models that identify factors driving demand for interactions.
  • AI-powered continuous forecasting and scheduling makes skilled workers available at the right time.​

Quality management

  • Perform evaluations, assign learning assessments and schedule coaching from a single platform​.
  • Use AI and automation to expand quality sampling for greater impact, empowering managers to focus on inspiring employees to be their best.​

Performance management

  • Provide employees access to performance metrics to better understand their impact on business goals​.
  • Gamify and reward performance achievement to create a stronger team environment for all employees.

Explore our Genesys Cloud CX add-ons for more flexible pricing.

Digital

Flip the switch. Add digital channels for users who need them.

Available for:

GC1

Workforce engagement

Unleash employee superpowers. Add Workforce Engagement Management for employees who need it.

Available for:

GC1GC2

AI

Need specific AI use cases? Automate with voice and chatbots, acquire customers effectively or route customers to the best agent with AI add-ons.

Available for:

GC1GC2GC3

Unified communications

Extend Genesys native UC to your entire organisation for seamless collaboration and knowledge sharing.

Available for:

GC1GC2GC3

Telephony

Take advantage of flexible options for voice connectivity. Bring your own cloud carrier or use Genesys Cloud Voice for reliable, resilient and scalable telephony.

Available for:

GC1GC2GC3

AppFoundry® Marketplace

Explore pre-built integrations and apps — CRM, UC, BI, bots and more — to reach your goals faster.

Available for:

GC1GC2GC3

Explore Genesys Cloud CX plan options to find the best fit for your business needs

Named user

Pay for logged in user

Best for predictable agent staffing at the best available price.

By-the-hour pricing

Pay for time used by logged in users

Best for contact centres with part-time agents or frequent usage spikes.

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

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We’re here to help.

Send us a quick chat or just say the word — we’ll reach out to talk through the options and find the best fit for you and your business.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

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