Pick the perfect plan for your business

Our flexible pricing is designed with you in mind — just like our award-winning call centre software


Genesys Cloud CX 1

Solve customer problems faster
  • Inbound and outbound voice
  • IVR minutes, data storage, API requests

Genesys Cloud CX 2

More channels, more success
  • Includes Genesys Cloud CX 1 +
  • Unlimited email and chat
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

Genesys Cloud CX 3

Unlimited channel surfing
  • Includes Genesys Cloud CX 1 and 2 +
  • SMS and messaging app routing
  • Workforce engagement management
  • Maximum IVR minutes, data storage, API requests

Have a question? Explore the Genesys Cloud CX FAQ page

Genesys Choice

Enterprise-level annual $ commitment
Flexibly use Genesys Multicloud CX™
  • Reduce complexity with a single contract
  • Enterprise-level discount
  • Usage & consumption portal

Click here to learn more

Speech-enabled IVR



Unlimited chat and email routing

Co-browse and screenshare

SMS and messaging apps routing

Inbound Voice Routing


Callback (IVR and web)

Basic outbound campaigns

Advanced outbound campaigns

Inbound / outbound blending

Unified communications

Interaction recording

Screen recording

Quality management and compliance

Workforce management

Employee performance & engagement

Access to AppFoundry™ Marketplace

Platform APIs


Real-time and historical views

Historical reporting

Performance dashboards

Add unified communications
for business users for
$10 per user

Explore our add-ons for
more flexible pricing.

Check out Genesys Cloud CX plan options to select the best fit for your business needs

Named user

Named user

Pay for logged-in user

Best for predictable agent staffing at the best available price.

By-the-hour pricing

By-the-hour pricing

Pay for time used by logged-in users

Best for contact centres with part-time agents or frequent usage spikes.

By-the-hour pricing

Concurrent pricing

Pay for simultaneous users

Best for brands with agents across multiple shifts and multiple peak times in a 24-hour period.

We’re here to help.

Just say the word — we’ll reach out to talk through the options and find the best fit for you.

Genesys ChatLive Assistance
Close Widget

Genesys ChatLive Assistance