State of CX in Insurance<br>Asia Pacific

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The Covid-19 pandemic has radically changed the way we think and live. consumers from different corners of the world are starting to reassess their priorities – from their lifestyles, their spending intentions, the way they work and interact, to the pursuit of purpose in life.

It is prime time for insurers to accelerate their transformation in meeting ever-evolving consumer needs and align with customer values by reimagining their product propositions. To create and deliver value effectively, it is essential to infuse both humanity and technology into insurers’ offerings – while working together with others to make the process intuitive. Ultimately, insurers need to serve a greater purpose, which is to proactively prevent losses and enable customer outcomes.

Read this report and gain insight into:

The state of insurance in APAC
5 trends shaping the future of insurance
CX innovation opportunities

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

State of CX in Insurance Asia Pacific