CCW How to guide:

How To Choose a Workforce Engagement Platform Provider

Workforce Engagement Management is the collection, processes, strategies, tools and technologies that drive agent productivity – the single greatest problem in today’s contact centre.

In this How-To-Guide, you’ll learn how to:

Identify productivity gaps in your workplace
Instill gamification to increase agent engagement
Incorporate flexible management practices to adapt to remote working
Instill omnichannel interactions through UX design thinking
Improve the ROI of your contact centre

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.