Put citizens at the centre of government services

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Deliver on the promise of digital government

You work tirelessly to serve your constituents. Choose technology that makes engagement easy for citizens and your employees. With Genesys, you can gain new control over all aspects of the customer experience.

Ensure residents, businesses and other constituents can get the government support they need using their preferred channel. From inbound interactions to proactive outreach, Genesys solutions improve efficiency and effectiveness.


Government customer service technology for the digital age

Modernise customer experiences

Today, citizen-centric experiences are possible — and expected. Personalise every interaction, no matter the department, agency or channel it occurs. And do it all with confidence that your data is secure and compliant.

Focus on your mission

Your workforce shouldn’t labour over repetitive tasks. Use automation and artificial intelligence (AI) to reduce workloads and prioritise interactions. Free employees to focus on engagements that are key to your mission.

Scale services at a moment’s notice

It’s difficult to respond quickly with point solutions and organisational silos. Unify all your tools in an integrated solution. Deliver the best possible constituent experiences — even when demand spikes.

Engage customers with modern government services

Citizens want real-time support from federal, state and local government agencies. Deliver personalised experiences with an IRAP-assessed government contact centre solution. Lower costs, strengthen public trust and increase efficiency with Genesys.

Exceed citizens’ modern expectations

Citizen needs have spiked in volume and urgency. Support constituents as they navigate benefits disbursement, employment compensation, health and human services, income assistance and more.

Orchestrate inbound and outbound communications across all touchpoints and channels — including voice, email, chat, social and more. Our all-in-one cloud solution lets customer service representatives (CSRs) carry out the mission, wherever they are.

Protect your agency and citizens with stringent security standards

Your vendor choice makes all the difference in your ability to work securely. Genesys software meets and exceeds modern security standards. All Genesys data centre facilities are managed to comply with the most rigorous industry security measures to ensure that data remains safe at all times.

We make it a priority to protect your agency, your constituents and your employees. Adhere to regulations and policies, cybersecurity and other regulatory standards.

Make it easier to access information with self-service options

You don’t need to increase headcount to meet constituent demand. Reduce the need for live agent support with self-service channels. Clear FAQs and knowledge base articles help citizens find information no matter the hour — without talking with a rep. You can also leverage AI and bots to handle simpler interactions that don’t require an employee.

With solutions like IVR and web chat, your agents can focus on more complex requests. With Genesys, your agency can focus on what matters: building greater trust and delivering the best citizen and employee experiences.

Be ready to provide support in moments of crisis

Give citizens access to government services when it matters most. During emergency management or disaster response, your agency needs technology that can scale to meet increased demand.

In the event of extreme weather, natural or human-made disasters, or public health crises, constituents need responsive services. Give them access to information without long queues. AI-powered capabilities keep time-to-resolution short, ensuring assisted service is always available for those who need it.

We sought an all-in-one omnichannel solution with the option for people to work from home. Once we met with the Genesys team and saw what Genesys Cloud could do, we stopped looking.

— Tracy Thompson, Manager, Housing Direct, WA Department of Communities

Provide more services with less hassle — all from one platform

Create better citizen and employee experiences with an all-in-one cloud platform. Make your public sector services omnichannel, automated and secure.

See how agencies around the world are transforming government service

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See modern government contact centre software in action

It’s time to create better employee and citizen experiences. Build trust, delight citizens, inspire employees and improve mission outcomes with Genesys. Experience the freedom and flexibility of cloud-based government contact centre software. Request a demo today to see how Genesys improves experiences.

Thank you for your interest.

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