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2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys named a Leader
– and positioned highest in Execution

Mq ccaas 2023
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Genesys provides the best technology to
drive remarkable customer experiences for
organisations of any size.

Today, contact centres need to handle much more than phone calls.
Customers also want support on your website, social media channels or app.
A simple phone system won’t cut it anymore.

Meet Genesys Cloud. The radically easy,
all-in-one cloud contact centre solution.

Deliver personalised customer engagement on the channel of your
customers’ choice and give your team the tools to make every moment count.

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:


Increase in digital sales

AI engages customers at the right time and with the right resource and action.


Increase in agent productivity

Arm your agents with the tools and skills to amaze your customers.


ROI in <3 months

Discover lasting ROI from your contact centre in months, not years.


Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.


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