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Meet Genesys Cloud.
The radically easy, all-in-one
cloud contact centre solution.
Deliver personalised experiences on the channel of your customers’ choice and give your team the tools to make every moment count.
Genesys provides the best contact centre software to drive
remarkable customer experiences for organisations of any size.
Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.
For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.
Are you an existing Genesys customer?
Learn what moving to a cloud call centre solution can do for you
Do you have an on-premises call centre with another vendor?
Take a look at how Genesys can support your journey to a cloud solution.
Contact Centre Solutions for service, marketing and sales
Increase first contact resolution
See how you can get customers to the best resource the first time, on any channel, and ensure employees have the right tools and training for quick resolution.
Personalise customer experience
Turn customer experience into your advantage by anticipating customer needs, communicating how they choose on the channels they choose, and making it all personal.
Build a better infrastructure
Free up your IT team with a world-class contact centre that automates administrative tasks while delivering the tools, analytics and technology designed to evolve with your business.
Differentiate your business
Make the right impression with a personalised experience across all channels. Get customers immediately to the best resource to resolve issues and deliver campaign messaging.
Improve communication
Increase employee collaboration and the effectiveness of your internal communications to better align your teams, deliver relevant information at the right time and improve metrics.
Increase productivity
Get more from your workforce with the right training and productivity tools. Use analytics to gain insights into where you have gaps, and then act on that knowledge.
Increase lead quality
Mine call recordings and customer data for better understanding of customer buying behaviors, and use these insights to enhance messaging and offers and deliver better leads.
Proactively engage customers
Reach out to customers through their preferred channel—from email to social media or webchat—to engage, message and accelerate lead conversions.
Accelerate lead distribution
Use innovative lead management tools to more accurately assess, qualify and distribute leads quickly to the best reps to move them forward.
Act quickly
Get your hottest leads to your best closers immediately with a routing engine that automatically distributes leads to the best rep to convert the customer.
Reach out to prospects
Increase conversion rates with an automated outbound program that proactively delivers timely, relevant and contextual messages to prospects on their preferred channels.
Win more deals
Gain real-time insights into customer trends and behavior and give your reps the information they need for more success in acquisition, up-sell and win-back situations.