Meet genesys cloud cx v3

Meet Genesys Cloud CX.
The radically easy, all-in-one
cloud contact centre solution.

Deliver personalised customer engagement on the channel of your customers’
choice and give your team the tools to make every moment count.

Genesys provides the best contact centre software to drive
remarkable customer experiences for organisations of any size.

Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.

For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.

Resource thumb singapore airlines

Singapore Airlines personalised customer experience and transformed operations with Genesys Multicloud CX.

Probe group

Probe Group leveraged omnichannel cloud technology to improve operational efficiency and agility using Genesys Cloud CX.

Tot public company

TOT Public Company embraced cloud and AI to support changing customer demands for more personalised experiences.

Get insights from real users and analysts to make your decision easier.

Genesys Cloud CX contact centre belongs on your short list.

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