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Genesys named a Leader
in Gartner 2020 Magic
Quadrant for CCaaS

Placed furthest for Completeness of Vision

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Race to get started on
Genesys Cloud.

For a limited time only, get Genesys Cloud 1 at almost half price.

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Deliver mission-critical CX with Cloud & AI

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Design your solution

Meet Genesys Cloud.
The radically easy, all-in-one
cloud contact centre solution.

Deliver personalised customer engagement on the channel of your customers’
choice and give your team the tools to make every moment count.

Learn how

Genesys provides the best contact centre software to drive
remarkable customer experiences for organisations of any size.

Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.

For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.

Singapore Airlines personalised customer experience and transformed operations with Genesys Engage.

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Probe Group leveraged omnichannel cloud technology to improve operational efficiency and agility using Genesys Cloud.

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TOT Public Company embraced cloud and AI to support changing customer demands for more personalised experiences.

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Get access to 28 videos with tips, insights and best practices to deliver great CX with Cloud and AI

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Existing Genesys on-premises customer?

Learn what moving to a cloud call centre solution can do for you

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.