The best in CX.
Delivered in the cloud.
With Genesys Cloud CX you can deliver AI-powered, personalised experiences for happier customers, happier employees – daily.
With Genesys Cloud CX you can deliver AI-powered, personalised experiences for happier customers, happier employees – daily.
Today, contact centres need to handle much more than phone calls.
Customers also want support on your website, social media channels or app.
A simple phone system won’t cut it anymore.
Deliver personalised customer engagement on the channel of your
customers’ choice and give your team the tools to make every moment count.
400%
AI engages customers at the right time and with the right resource and action.
25%
Arm your agents with the tools and skills to amaze your customers.
100%
Discover lasting ROI from your contact centre in months, not years.
Xerox
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.
See why analysts and users agree – Genesys Cloud CX is a leading contact centre platform.
Big, small, simple or complex - find your next contact centre with Genesys