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Design your solution

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Request a quote

Design your solution

Genesys provides the best technology to
drive remarkable customer experiences for
organisations of any size.

Today, contact centres need to handle much more than phone calls.
Customers also want support on your website, social media channels or app.
A simple phone system won’t cut it anymore.

Meet Genesys Cloud CX. The radically easy,
all-in-one cloud contact centre solution.

Deliver personalised customer engagement on the channel of your
customers’ choice and give your team the tools to make every moment count.

Learn how

WEM

Give your employees the tools, support and growth opportunities they need to truly love what they do.

Voicebots

Build bots with natural language understanding (NLU) and automate more voice conversations.

IVR

Drive better CX while making your business more profitable with Genesys call centre IVR.

Live Chat

Chat with your prospects and customers in real time to solve issues quickly — no phone call needed.

View all capabilities

Connect with customers with empathy. Deliver amazing experiences. Drive true ROI. Genesys customers can experience:

400%

Increase in digital sales

AI engages customers at the right time and with the right resource and action.

25%

Increase in agent productivity

Arm your agents with the tools and skills to amaze your customers.

100%

ROI in <3 months

Discover lasting ROI from your contact centre in months, not years.

Xerox

Creating a unified global customer experience

Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.

Technologies

Contact Centre Software Digital Customer Engagement Integrations Reporting & Analytics Artificial Intelligence

To be a leader,
you need to work with a leader

See why analysts and users agree – Genesys Cloud CX is a leading contact centre platform.

Get the report bundle

Analysts and users reports gartner saas mq 2021

Analysts and users reports frost ccaas 2022

Analysts and users reports gartner critical capabilities 2021

Analysts and users reports forrester wave 2020

Analysts and users reports omdia 2020 decision matrix

Analysts and users reports gartner wem mq 2021

The best brands connect with Genesys

Big, small, simple or complex - find your next contact centre with Genesys

About Genesys

Every year, Genesys^® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

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Events Season Has Started – Get Back in the Swing Of It!

Genesys provides the best technology to
drive remarkable customer experiences for
organisations of any size.