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Cloud Contact Centre Software that makes your customers smile

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Genesys Recognised by Gartner® as a Leader in the August 2021 Magic Quadrant™ for Contact Centre as a Service

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Design your solution

Meet Genesys Cloud CX.
The radically easy, all-in-one
cloud contact centre solution.

Deliver personalised customer engagement on the channel of your customers’
choice and give your team the tools to make every moment count.

Learn how

Genesys provides the best contact centre software to drive
remarkable customer experiences for organisations of any size.

Today, contact centres need to handle much more than phone calls. Customers also want support on your website, social media channels or app. A simple phone system won’t cut it anymore. You need to be ready to respond in real time on your customers’ channels of choice.

For that, you need cloud-based contact centre software with all the essentials built in. This includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share, self-service options, workforce optimisation, analytics and easy ways to connect your other business systems. Genesys has you covered for all the ways you want to connect with customers.

Singapore Airlines personalised customer experience and transformed operations with Genesys Multicloud CX.

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Probe Group leveraged omnichannel cloud technology to improve operational efficiency and agility using Genesys Cloud CX.

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TOT Public Company embraced cloud and AI to support changing customer demands for more personalised experiences.

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Get insights from real users and analysts to make your decision easier.

Genesys Cloud CX contact centre belongs on your short list.

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The best brands connect with Genesys

Big, small, simple or complex - find your next contact centre with Genesys

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.