The best in CX.
Delivered in the cloud.
With Genesys Cloud CX you can deliver AI-powered, personalised experiences for happier customers, happier employees – daily.
Today, contact centres need to handle much more than phone calls.
Customers also want support on your website, social media channels or app.
A simple phone system won’t cut it anymore.
Deliver personalised customer engagement on the channel of your
customers’ choice and give your team the tools to make every moment count.
AI engages customers at the right time and with the right resource and action.
Arm your agents with the tools and skills to amaze your customers.
Discover lasting ROI from your contact centre in months, not years.
Xerox partnered with Genesys to replace a disparate system of technologies with a single platform to create happier and more loyal customers around the world.