Making your data AI-ready

Prepare and secure data for personalisation at scale

Businesses adopt artificial intelligence (AI) with high expectations of transformation. But you need to collect a lot of data for a successful AI initiative. And transformation isn’t possible when that data lives in silos. It needs to be ready to use with AI tools — and it must be secure.

In this white paper, Genesys data and security experts discuss how the Genesys Cloud™ platform does the heavy lifting of transforming data. Our approach turns unusable data into secure, AI-ready data by:

  • Aggregating and transforming it across products
  • Serving as a single repository
  • Anonymising data to reduce the scope for potential data breaches

Learn how our flexible, AI-powered digital platform puts customer engagement on top — and enables you to extend it in the future with new AI solutions.