Making your data AI-ready

Prepare and secure data for personalisation at scale

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Businesses adopt artificial intelligence (AI) with high expectations of transformation. But you need to collect a lot of data for a successful AI initiative. And transformation isn’t possible when that data lives in silos. It needs to be ready to use with AI tools — and it must be secure.

In this white paper, Genesys data and security experts discuss how the Genesys Cloud™ platform does the heavy lifting of transforming data. Our approach turns unusable data into secure, AI-ready data by:

Aggregating and transforming it across products
Serving as a single repository
Anonymising data to reduce the scope for potential data breaches

Learn how our flexible, AI-powered digital platform puts customer engagement on top — and enables you to extend it in the future with new AI solutions.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.