Frost & Sullivan research report
Genesys named a Leader with the highest growth and innovation index
Customer experience (CX) in Asia-Pacific is entering a new era as organisations accelerate the shift to cloud-native, AI-enabled CX and look beyond traditional contact centre technology to orchestrate experiences across the enterprise.
The region is seeing growing demand for Agentic Experience Orchestration, unified customer journeys and connected engagement across voice and digital channels — creating new opportunities for organisations to modernise CX and turn AI innovation into business impact.
The Frost Radar™: Customer Experience Platforms in Asia-Pacific, 2026 report evaluated 19 leading providers based on their growth and innovation performance. Genesys was recognised by Frost & Sullivan as a Leader in Asia-Pacific, with the highest growth and innovation index.
