Knowledge Management

Automate information delivery, delight customers and empower agents

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Benefits

Create centralised, rich-media knowledge bases in multiple languages
Automatically deliver relevant information in the moment
Personalise and scale knowledge to self-service and agent-led interactions
Measure knowledge effectiveness across touchpoints
Prioritise and optimise knowledge with AI-generated insights

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.