Big ideas for Retail: 9 key CX trends

An industry snapshot

After sustained social and economic disruption worldwide, many emerging customer experience (CX) trends that would likely have taken years to mature have  been fast-tracked into everyday retail. With millions of non-essential retail stores forced to shutter their brick-and-mortar outlets and even more consumers left with e-commerce as their only route to purchase – we are looking at a very different landscape. One where digital comes first, and loyalty is hard-won but easily lost.

Download the full report to learn:

  • What are the biggest customer trends in retail today
  • How organisations in the industry can act and respond effectively to current changes by incorporating certain strategies
  • Where we expect 2021 will take us next

Download the report

3d industry snapshot retail