Customer interview


Learn how the ride share company uses Genesys Cloud to globally support 20,000 agents

By implementing the Genesys Cloud™ platform on a global scale, Uber can effectively support 20,000 agents in more than 60 countries.

To achieve this, Uber integrated its in-house customer care platform with Genesys Cloud. Deep use of APIs, Google DialogFlow and bots were crucial components to this seamless integration.

Customer story highlights

  • Enterprise scale of Genesys Cloud platform was crucial for Uber
  • Extensive API support allows Uber to continually deploy unique, thoughtful experiences for agents, drivers and customers
  • Able to support VoIP-restricted countries
  • Flexible allowed Uber to take advantage of Bring Your Own Carrier