Call centre analytics and reporting
Get actionable, connected data across channels and resources
Getting actionable insights to guide your team shouldn’t be a challenge. But connecting the data from disparate tools and systems can be complex.
Call centre software from Genesys gives you a single point of truth. Empower your teams with easy-to-use tools and relevant data. Unlock interaction insights that make it easy to deliver cross-channel customer experiences.
of CIOs listed data analytics (including predictive analytics) as one of three game-changing technologies
increase in the conversion rate on service-to-sales calls for companies that have applied advanced analytics
of organisations have no CX analytics and cross-channel customer interaction analysis dashboard capability
Customers care about interaction quality more than ever before. Meeting their expectations should be a top priority for every business.
Genesys makes it easy to understand your customers. Our solutions give you actionable insights across the customer journey. Use these insights to make informed decisions, discover opportunity areas and improve results.