Text analytics


Contact centres run best with dynamite reporting


of CIOs listed data analytics (including predictive analytics) as one of three game-changing technologies

Gartner, 2020


increase in the conversion rate on service-to-sales calls for companies that have applied advanced analytics

McKinsey, 2019


of organizations have no CX analytics and cross-channel customer interaction analysis dashboard capability

NTT, 2020

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Customers care about interaction quality more than ever before. Meeting their expectations should be a top priority for every business.

Genesys makes it easy to understand your customers. Our solutions give you actionable insights across the customer journey. Use these insights to make informed decisions, discover opportunity areas and improve results.

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