On-demand Panel Dicussion

Customer Service Transformation Lessons from 2020 for the Financial Services Industry

Twenty-twenty has been a year of disruption for businesses across the globe. The Financial Services industry, which is usually recognised as a pioneer of innovations has also suffered setbacks due to the pandemic. It is worthwhile to understand how customer expectations are changing and how businesses need to transform to effectively serve this new era of consumers.

Watch the on-demand panel discussion featuring Westpac New Zealand and Bajaj Allianz to hear about-

  • Customer service delivery readiness of the industry during COVID-19. Did it miss the mark?
  • The importance of ‘leadership readiness’ for an effective customer service transformation.
  • The role of technology in the transition to a new reality