A practical guide to web messaging

Make it easy for your customers to engage 24/7

Take a phased approach to deploying your asynchronous communication channel and don’t worry about making it perfect. Instead, track your progress and make improvements or adjustments in the areas that matter most to your business.

This includes testing your queues, triggering more personalised experiences, and even predicting the likelihood that customers will achieve their desired outcomes.

Download the guide for our recommendations on how to:

  • Simplify operations with a centraliised messaging interface
  • Assist customers in more complex transactions using co-browse
  • Make routing decisions based on predictive engagement