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Explore the five flexible routing types built into Genesys Cloud™, a leading AI-Powered Experience Orchestration platform
Smart routing is more than just sending each customer interaction to any available agent as quickly as possible. You may want to optimise for speed, of course, but orchestrating the smoothest and best customer journey possible demands more. That’s why the Genesys Cloud platform offers a number of different routing methods to meet the unique needs of each and every contact centre.
Watch the Genesys Cloud routing demo and learn the five routing types available within the platform. See how they’re used, when they’re best to be used, and how each one can break down silos and improve the customer and employee experience alike.