Twimbit Research Insights

BPOs in Asia-Pacific: Reinventing growth

The BPO industry has seen two decades of impressive growth and the Asia-Pacific region has been a big benefactor of this trend. Covid-19 has accelerated the digital challenge for this industry. Service providers need to transform with a sense of urgency as they seek to address the changes in business model and rapidly evolving customer needs.

BPOs are aiming to drive tighter integration with end to end organisation business processes as they work towards delivering on outcome-based business models.  There is also growing realisation of the importance of enhancing the employee experience to deliver great customer experiences.

In this report, we take a closer look at:

  • Growth drivers for the coming decade
  • Technologies that are powering the business transformation
  • The growing importance of employee engagement
  • 4 step roadmap to a successful transformation agenda
  • Best practices in building winning strategies

Download the research report

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