Workforce engagement management

Elevate your employee experience


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Build a company culture employees love

Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. WEM focuses on the human side of your contact centre to improve employee engagement. And it simplifies operations while increasing efficiency.



identify improving worker well-being as important or very important to their organisation’s success

Deloitte Global Human Capital Trends, 2021



believe improving contact centre workforce engagement significantly enhances the quality of customer experience

Frost & Sullivan, 2019



of executives say building an organisational culture that celebrates growth is their most important action for transforming work

Deloitte Global Human Capital Trends, 2021


Make employee experiences personal

Harness the power of your people


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Genesys named Top Rated for Call Center Workforce Optimization by TrustRadius

All-in-one, easy to use and powered by AI

Genesys Cloud Workforce Engagement Management keeps costs low and innovation fast. Explore the interactive graphic below to learn how three key areas of workforce engagement provide all the tools you need for personalised employee experiences — all within a single contact centre solution.


Put your employee experience first


Take your employee engagement to the next level


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