Digital transformation in action: Best practices in the contact centre

At a recent event in Montreal, Frost & Sullivan invited customer experience leaders to come together for an Executive Think Tank Dinner. Alexander MICHAËL, Director of Consulting, Customer Experience, moderated a discussion with thought leaders to share insights, strategies and best practices about customer experience. This report brings that conversation to you.

Read it to discover what your peers and customer experience experts say about:

Communication channels and costs
How to reduce customer effort
The most problematic silos
How to stay competitive by increasing conversion rates
The added value of the agent

Lp image digial transformation in action report en

I would like someone to reach out to me

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.