Digital transformation in action: Best practices in the contact centre

At a recent event in Montreal, Frost & Sullivan invited customer experience leaders to come together for an Executive Think Tank Dinner. Alexander MICHAËL, Director of Consulting, Customer Experience, moderated a discussion with thought leaders to share insights, strategies and best practices about customer experience. This report brings that conversation to you.

Read it to discover what your peers and customer experience experts say about:

  • Communication channels and costs
  • How to reduce customer effort
  • The most problematic silos
  • How to stay competitive by increasing conversion rates
  • The added value of the agent
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