AI-Powered Experience Orchestration
Prebuilt solutions
Genesys Cloud CX
Deliver personalised experiences at scale with a comprehensive contact centre.
Genesys Cloud EX
Drive employee efficiency in your contact centre and beyond.
AppFoundry® Marketplace
Extend the Genesys Cloud platform with pre‑integrated apps.
Extend and build
Deliver end-to-end personalised experiences at scale
Purpose-built AI
Accelerate experience transformation with native artificial intelligence (AI) tools, including virtual agents.
Seamlessly connect on digital and social
Personalise enagagement on any channel with humans and AI-powered bots.
Future-ready contact centre
Optimise with intelligent automation and embedded AI that delivers value from day one.
Open CX platform and cloud architecture
Innovate continuously, scale globally, and build any experience.
End-to-end journey management
Design, connect and optimise customer interactions across every touchpoint to deliver a seamless customer experience.
Workforce engagement management
Unlock employee potential with built-in AI that simplifies management and drives impact and retention.
Trusted across industries
Banking
Build trust and loyalty with seamless banking experiences across channels — every time.
Healthcare
Create secure, connected patient experiences that transform their care at scale.
Retail
Personalise every shopping experience with scalable retail support your customers can count on.
Insurance
Keep up with policyholder demands across channels using an AI-powered technology platform.
Government
Deliver secure, trusted digital government services that exceed customer expectations.
BPO
Stay competitive and deliver positive outcomes for your customers.
Your company and Genesys
Discover how pioneering organisations are reshaping the landscape of customer experience (CX).
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Redefine your success standards
Leading brands worldwide are making customer experience a competitive differentiator with Genesys.
Customer stories
Succeed and grow
Connect and engage
Spotlight
Virgin Atlantic soars to more personalised and rewarding interactions.
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Ascend to new heights with our partners
Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals.
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Partner with Genesys
Partnership in action
Genesys receives 5-star award in the 2024 CRN Partner Program.
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Get the resources you need
Discover the latest research, reports and resources to orchestrate more connected experiences.
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Learn
Trending
Contact centre buyer's guide: Focus on delivering the best experiences every time
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A great partner, a great place to work
Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more.
More about Genesys
Who we are
Why Genesys
Recent
Genesys named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Centre as a Service
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Pricing and plans
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See what you can achieve with Genesys
Future-proof cloud migration
Relentless pursuit of service excellence
60% of calls are fully automated
Western Sydney University transforms communication in the cloud
Increased efficiency leads to $1 million savings
Quenching the thirst for innovation
Rainmaker leverages integration for greater sales and service success
Resetting for remote customer experience management
Transforming customer experience while optimising operational efficiency worldwide
Narayana Health achieves greater patient care and operational efficiency
Conversational AI ingenuity
Personalising the online travel experience
QBE ignites customer experience evolution with Genesys Cloud
Transforming a workforce for the digital age
Aligning AI-driven efficiency, productivity and financial benefits to brand values
Empowering business continuity in a crisis
Creating an exceptional customer experience with unified omnichannel systems
Personalisation, innovation and agility with cloud technology
Delivering superior CX at the roadside
Retail giant unlocks growth with cloud
Accelerating global expansion with cloud
Delivering outstanding experiences and optimising business performance
Treating customers as valued guests with an end-to-end cloud solution
Transforming service to survivors and enabling workforce mobility through cloud and AI innovation
Achieving sustainability in the cloud
PureGym solves peak demand challenges with digital and AI
Creating memorable vacations
Unisys enhances client experiences on a global scale with Genesys Cloud
Beyond Bank activates new AI capabilities to streamline call handling and improve service
Electrolux Group puts customer centricity and agent empowerment first
Aeromexico elevates customer and employee experiences
Improving staff and client experience with Genesys Cloud
Crafting better banking journeys with omnichannel experiences
Unlocking business value with customer journey management
Enhancing customer experience and improving agent productivity in healthcare
Elevating travel experiences by reimagining digital service
Tata CLiQ revolutionizes customer experience with Genesys
Elevating customer experience in food delivery
Transforming global BPO operations
Booting employee experience and operation efficiency
Building better customer and employee experiences with digital
Redesigning experience with highly engaged contact centres
Etraveli Group unifies contact centres, improving customer experience
German housing leader gains much-needed reliability and scalability
Transforming customer experience with digital engagement
Transforming customer and employee experience
Elevating lifetime relationships with an innovative customer experience platform
Orchestrating a high-tech, high-touch online shopping experience
Scaling CX operations with one consolidated system
Omnichannel customer service at its best
Pioneering conversational banking
Sparking a better customer experience
Delivering exceptional experiences from the comfort of home
Revving up a great customer and employee experience
Bridging the cryptocurrency gap with an all-in-one customer experience platform
Pioneering digital-only banking in the Philippines
A global deployment to deliver consistent experiences
There during the toughest times
Winning the hearts of customers and sellers across thousands of islands
Integrating AI into the CX Journey
Rebuilding lives, removing fear
Accelerating integration. Enhancing satisfaction.
Enhancing the fan experience for over 100 million sports enthusiasts
Setting new standards in customer experience for over 130 premium brands
Bot-blended regional services with a personal touch
Growing revenue with seamless, personalized journeys
Achieved ROI in three months
Zero staff attrition since implementing Genesys Cloud
Reduced contact center costs by 30%
Boosting efficiency with digital channels
Processing support requests 64% faster
48% lower total cost of ownership with Genesys Cloud
95% of all chat conversations are resolved using a Genesys bot
$17 million cost savings and rising