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Five Transformative Customer Experience Stories in Retail

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From how we shop for products, purchase and then return for post-sales support – the pandemic had a catalytic impact on retail. Retail outperformed several other sectors during the pandemic. While the pandemic impacted most Asian economies, overall shopping volumes increased and the retail sector grew 35% in market capitalisation between 2020 and 2021. Agile retailers quickly pivoted to invest in technology and capture consumers’ hearts online. Retailers that were slow to jump on the bandwagon are trailing behind by a wide gap.

Download this ebook to learn what are the opportunities to improve customer satisfaction and loyalty and how leading retailers:

Measurably improved customer and employee satisfaction
Leveraged technologies to personalise customer experiences
Reduced cost and maximised business performance

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.