Five Transformative Customer Experience Stories in Retail

From how we shop for products, purchase and then return for post-sales support – the pandemic had a catalytic impact on retail. Retail outperformed several other sectors during the pandemic. While the pandemic impacted most Asian economies, overall shopping volumes increased and the retail sector grew 35% in market capitalisation between 2020 and 2021. Agile retailers quickly pivoted to invest in technology and capture consumers’ hearts online. Retailers that were slow to jump on the bandwagon are trailing behind by a wide gap.

Download this ebook to learn what are the opportunities to improve customer satisfaction and loyalty and how leading retailers:

  • Measurably improved customer and employee satisfaction
  • Leveraged technologies to personalise customer experiences
  • Reduced cost and maximised business performance

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