Frost & Sullivan research report
Genesys named a Leader — recognised for its comprehensive WEM capabilities and accelerated innovation in agentic and generative AI
Workforce engagement management (WEM) is rapidly evolving as organisations look to improve service quality, strengthen workforce performance and create more flexible, supportive employee experiences.
The “Frost Radar™: Workforce Engagement Management, 2025” report evaluated 10 providers based on their product portfolios, innovation strategies and growth potential to help business leaders identify the technologies and partners best positioned to improve employee engagement and customer experience (CX) outcomes.
Genesys was named a Leader for its comprehensive WEM capabilities, including advancements in workforce management forecasting and scheduling; quality management automation; employee performance insights and analytics — all powered by a native cloud architecture.
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