Not all cloud contact centre vendors can deliver true omnichannel service

Weigh the pros and cons of cloud contact centre providers

Choosing a new contact centre platform is a big decision that involves more than just a feature-by-feature comparison. Other elements, such as a prescriptive migration programs and post-sale support, are critical to your success — in the near term and down the road.

This guide compares four contact centre vendors on:

  • Technical ability to deliver services in a cloud-based environment
  • Viability in the marketplace
  • Ability to deliver a proven, prescriptive migration process
Apac vendor comparison ds qe en 3d