Demo video

Supervisor Copilot and Virtual Supervisor

Discover how Genesys Cloud™ Supervisor Copilot and Virtual Supervisor can help reduce manual workloads, improve supervisor performance and scale quality evaluations without increasing overhead

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AI for supervisors: Maximise impact, minimise effort

Supervisors in contact centres juggle quality management, coaching and performance optimisation — all while ensuring exceptional customer experiences.

Watch this demo video to discover how AI can eliminate inefficiencies and help your team focus on what matters most.

Benefits:

Automate quality evaluations to score 100% of interactions with AI-driven accuracy
Identify coaching opportunities instantly using performance insights
Reduce manual transcript reviews with AI-generated summaries, saving supervisors valuable time