Speech and Text Analytics

Get actionable insights from every interaction.

I would like someone to reach out to me

Benefits

Pinpoint key data with less effort using AI
Insights from every customer interaction
Identify improvement areas with sentiment analysis
Identify anomalies within customer pain points
Visualise and understand customer topic trends

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.