Genesys integrations

Integrate Genesys solutions with existing systems or add new tools

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Craft a custom call centre with system integrations

It takes an entire organisation to provide great customer experiences. And it all starts with connecting your contact centre to other business-critical systems. Genesys Cloud CX™ contact centre solution is designed to help maximise your investments in existing technologies and the skilled employees who use them. A unified contact centre breaks down silos while streamlining operations — and your customers will experience the difference.

800

apps run within the average organisation (only 29% are integrated)

Mulesoft, 2021

57%

of companies struggle to track customer journeys because of poor system integration

Dimension Data, 2019

18%

of organisations can integrate end-user experiences

Mulesoft, 2021

Integrations drive better customer experiences

Choose the best platform for your integration goals

Our customers succeed with apps and integrations

Explore the potential of unified customer experiences

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