Genesys integrations

Integrate Genesys solutions with existing systems or add new tools

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Craft a custom call centre with system integrations

It takes an entire organisation to provide great customer experiences. And it all starts with connecting your contact centre to other business-critical systems. Genesys Cloud CX™ and Genesys Multicloud CX™ contact centre solutions are designed to help maximise your investments in existing technologies and the skilled employees who use them. A unified contact centre breaks down silos while streamlining operations — and your customers will experience the difference.

800

apps run within the average organisation (only 29% are integrated)

Mulesoft, 2021

57%

of companies struggle to track customer journeys because of poor system integration

Dimension Data, 2019

18%

of organisations can integrate end-user experiences

Mulesoft, 2021

Integrations drive better customer experiences

Genesys Cloud CX integrations

Bring systems together with ease. With Genesys Cloud CX, you can create unique experiences quickly, keep pace with shifting priorities and build without limitations.

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Genesys Multicloud CX integrations

Using an open architecture, Genesys Multicloud CX fits into the most complex and diverse IT ecosystems. You can protect your investments and integrate anything.

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Global Strategic Alliances

Genesys Global Strategic Alliances include leading companies that provide significant expertise in customer experience and key strategic areas to you and Genesys.

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Choose the best platform for your integration goals

Genesys Cloud CX

Genesys Cloud CX is an all-in-one, API-first solution built to connect to anything you can imagine — without relying on extensive IT support.

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Genesys Multicloud CX

Genesys Multicloud CX is a leading multicloud, open-API solution that can be fully customised for companies with complex integration requirements.

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Our customers succeed with apps and integrations

Connecting our contact centre with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. Because of the ease of working with Genesys Cloud CX, if we ask IT if they can do something, the answer’s usually ‘Yes’.

— Jackie Gonzalez, Vice President, Operations, PATLive

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Our call centre operations needed to replace our legacy infrastructure with next-generation SaaS offerings that could drive standardisation and provide new capabilities and enhanced integration for our support and sales activities. Moving to a single cloud contact centre platform was a logical progression.

— Matt Hayes, Senior Director, Contact Centre Technology, Microsoft

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Explore the potential of unified customer experiences

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Don’t stress over complex integrations

Integrating legacy systems and processes can be challenging; Genesys can help. We’ll enable you to integrate workforce management tools, CRM software, PBX, ACD and other legacy systems. And you can always add new features to your Genesys solution through the AppFoundry Marketplace. No matter how complex your company’s tech stack, we’ll help you navigate your way to success.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.

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