Genesys integrations

Connecting our contact centre with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. Because of the ease of working with Genesys Cloud CX, if we ask IT if they can do something, the answer’s usually ‘Yes’.

— Jackie Gonzalez, Vice President, Operations, PATLive

Our call centre operations needed to replace our legacy infrastructure with next-generation SaaS offerings that could drive standardisation and provide new capabilities and enhanced integration for our support and sales activities. Moving to a single cloud contact centre platform was a logical progression.

— Matt Hayes, Senior Director, Contact Centre Technology, Microsoft