Integrate Genesys solutions with existing systems or add new tools
It takes an entire organisation to provide great customer experiences. And it all starts with connecting your contact centre to other business-critical systems. Genesys Cloud CX™ contact centre solution is designed to help maximise your investments in existing technologies and the skilled employees who use them. A unified contact centre breaks down silos while streamlining operations — and your customers will experience the difference.
apps run within the average organisation (only 29% are integrated)
of companies struggle to track customer journeys because of poor system integration
Dimension Data, 2019
of organisations can integrate end-user experiences
Connecting our contact centre with Slack messaging and Tableau business intelligence — as well as in-house call scripting and CRM systems — was massive. Because of the ease of working with Genesys Cloud CX, if we ask IT if they can do something, the answer’s usually ‘Yes’.
— Jackie Gonzalez, Vice President, Operations, PATLive
Our call centre operations needed to replace our legacy infrastructure with next-generation SaaS offerings that could drive standardisation and provide new capabilities and enhanced integration for our support and sales activities. Moving to a single cloud contact centre platform was a logical progression.
— Matt Hayes, Senior Director, Contact Centre Technology, Microsoft