Which-50 Whitepaper

How Conversational AI Improves Customer Service

AI-powered voicebots are helping untangle the increasingly complex web of channels, customers and devices that make up modern day contact centres. Rather than replacing existing channels, they provide a new way to engage, taking advantage of natural language understanding, AI and automation to provide customers with greater choice. 

The benefits to businesses are significant. The customer and employee experience can be measurably improved as many inbound queries can be handled through the system, understanding the customer need and delivering the right outcome through automation. Human agents can focus on more challenging cases as often-repeated requests are handled by the system.

Get the Which-50 report and learn:

  • What are the key technology pillars in today’s contact centre
  • Trends and challenges in conversational AI adoption
  • Extending analytics with machine learning