Enrich the messaging experience

with always-on conversations

The next generation of web chat

Take traditional web chat to the next level. Genesys Web Messaging is a more powerful version of web chat that empowers your business to establish long-lasting conversations with your customers that persist over time. This modernises the experiences you offer and fulfills customer expectations for exceptional, personalised experiences.

With web messaging, end users can engage with businesses 24/7 and continue conversations at their own pace — without having to wait in a queue for a live agent. By leveraging bots, web messaging also improves agent efficiency, with a 15–30% productivity gain, according to Forrester*.

Web messaging is also easy to deploy and customise on any website. Using no-code/low-code deployment, business users can easily make changes or customise a new version — without having to rely on IT teams or expensive software development resources.

Genesys Web Messaging

Web messaging lets you engage with customers to solve issues quickly. It uses asynchronous communication that allows customers to interact with your brand at any time, on any device. And if a customer pauses a conversation and resumes it later, the history remains so customers and the agent can continue where they left off.

*The Case for Asynchronous Messaging Report, Forrester, 2020

Genesys Web Messaging is the name of our unique 24/7 communication solution. Existing Genesys customers using CX2 and CX3, as well as our CX1 digital add-on and our digital-only packages (GC2D and GC3D), are entitled to use web messaging today.


  • Convenience and accessibility
  • Personalised, intuitive and actionable conversations
  • 24/7 web presence
  • Easy to deploy and customise
  • Never miss an opportunity
  • Cost savings