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Frost Radar™: Workforce Optimisation Solutions, 2023 report

See why Genesys was named a Leader

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The “Frost Radar™: Workforce Optimisation Solutions, 2023” report evaluates vendors on their innovation and growth in the workforce optimisation (WFO) category, and we’re proud to say Frost & Sullivan recognised Genesys as a Leader.

Leaders are leaders for a reason. Trust the results and start investing in your greatest asset — your employees — with an artificial intelligence-powered, integrated Contact Centre as a Service and workforce engagement management solution that’s committed to innovation. Genesys Workforce Engagement Management has a full suite of capabilities to engage employees and to support quality, resource and performance management. It’s built on a secure cloud-native platform, so it’s accessible anytime, from anywhere.

To learn why Genesys was named a Leader, get the full report.

Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.